Exchange policy

Zameen Virsa customer satisfaction is our top priority. To ensure a seamless shopping experience, we have outlined our exchange policy below:

Exchange Eligibility:

• Exchanges are only applicable if you receive a damaged product or an incorrect item that does not match your order.
• No refunds or returns will be provided under any circumstances.

Complaint Timeframe:

• Any complaints regarding damaged or incorrect items must be reported within 48 hours of receiving the parcel. Complaints made after this period will not be entertained.

Exchange Process:

• To initiate an exchange, please contact our customer service team with your order details, a description of the issue, and clear photographs of the product in question.
• Once your complaint is reviewed and approved, we will guide you through the exchange process.

Terms and Conditions:

• All exchanges are subject to our terms and conditions.
• The product must be unused, in its original packaging.
• The exchange process may take a few working days to complete.

Thank you for shopping with us. For any queries or assistance, feel free to contact our customer support team.03209646796